Dear developer team,
we found an issue in the product catalog. The “update/sync” button to get an updated price list for articles from Terra is missing.
The button was beside “Bestellung anlegen”. I had a call with Terra and they told me, that the data (product list) remains the same.
Please tell me what we can do or please have a look.
in the default version of the Foodsoft there’s no button called “updat/sync”.
There are two buttons to import and synchronise articles from a sahred supplier and they are placed left of the “new article” button (see screenshot below).
Do you use a customized Foodsoft version? If so, you have to ask the persons who are responsible for you Foodsoft/ who did the customization for support.
The button is also missing when the supplier is not a shared supplier. Only shared suppliers can import and sync. You can create a shared supplier from the suppliers screen, at the top right there should be a shared suppliers button (iirc).
Are you sure the same supplier was a shared supplier in the past? I.e. could there be / have been another supplier in Foodsoft that is connected to the shared database?
Thank you for your replies.
We are using standard Foodsoft. The supplier is a shared supplier (“Terra Naturkost”).
The synchronize button appears after I did following steps:
- From my old artice list I did an export of all articles (csv file)
- Add new supplier (still “Terra Naturkost”)
- Upload csv file
- Synchronize button appears
The work around is fine for me but I guess there is still an issue.